Help

Step-by-step answers to common questions. The same guides are in the app under Settings → Help.

Connecting

The app finds TVs on your home network. These steps solve most search problems.

Turn the TV on. A TV that is fully off usually isn’t visible on the network.
Check that the iPhone and TV use the same Wi‑Fi network (the TV can also be on Ethernet on the same router).
Allow Local Network: Settings → TV Remote → Local Network.
Guest networks and “client isolation” on routers hide devices from each other. Use your main network.
Turn off VPN on the iPhone while searching, then search again.

The first connection must be allowed on the TV itself.

Keep the TV remote nearby. Choose Allow on the TV when asked, or enter the code shown on the TV.
If you declined by mistake, check the TV’s device connection settings (e.g. “Device Connection Manager” on Samsung) and allow TV Remote.
After a TV update or reset, pair again: Settings → Saved TVs → Forget, then connect.
Restart the TV and your router if the connection keeps dropping.

Which buttons work depends on the TV model and what the TV is showing.

Grey buttons aren’t offered by this TV’s protocol. Other buttons still work.
If volume doesn’t change, sound may go to a soundbar or receiver — use its own remote for volume.
Most TVs can’t be turned on over Wi‑Fi once fully off. Use the TV’s own remote to turn it on.
A button press shows feedback on the phone immediately; the TV may react a moment later.

Text from the iPhone goes into the text field that is currently selected on the TV.

On the TV, open a search box so its on-screen keyboard appears.
Some apps (for example some streaming apps) use their own keyboard and don’t accept text from phones. Use the arrow buttons there.
On some Samsung TVs, type the whole text on the iPhone first, then tap Send.
Special characters depend on the TV: if a letter doesn’t appear, the TV field may not accept it.

The app opens a service that is installed on your TV. It doesn’t provide the service or its subscription.

Check that the app is installed on the TV and opens with the TV’s own remote.
Some services aren’t available in every country or on every TV model.
“Request sent” means the TV got the command but didn’t confirm the app opened. Look at the TV.
If it doesn’t open, press Home and start it from the TV’s app list.

The TV loads the selected file directly from your iPhone over Wi‑Fi.

Keep the app open while showing photos or videos.
Some TVs need media sharing (DLNA) enabled in their network settings.
Items in iCloud are downloaded first; this needs internet access.
If a video format isn’t supported, the app converts it when possible; very long videos take more time and space.

Our Screen Mirroring shows your screen in the TV’s web browser over Wi‑Fi.

It works on TVs with a web browser (many Samsung and LG models). Android TV and Google TV usually have no browser.
Sound isn’t sent in this version — it plays on the iPhone.
A strong Wi‑Fi signal reduces delay. Move closer to the router or use 5 GHz if your router offers it.
Streaming apps often block screen capture (black picture). Open the service directly on the TV.

Purchases belong to the Apple Account that made them.

In the app, open Settings → Remote Pro and tap Restore Purchases.
Check you’re signed in with the same Apple Account you used to buy.
A purchase waiting for approval (Ask to Buy) starts after it’s approved.
Don’t buy again. If access is still missing, contact support — include the purchase date, not payment details.

Trials and offers are managed by Apple.

The yearly plan includes a 3-day free trial for eligible customers. Apple decides eligibility.
Your next payment date is shown in Settings → Remote Pro.
To avoid being charged, cancel at least 24 hours before a free period ends.
Bonus discounts apply to the first month only; renewals are at the standard price.

Plan changes follow Apple’s rules.

Monthly → yearly: the yearly plan starts at your next renewal; monthly access continues until then.
Lifetime is a separate one-time purchase. It doesn’t cancel your subscription — turn off auto-renew yourself.
To cancel, open Manage subscription and turn off auto-renew. Access continues until the end of the paid period.
Your TVs, favorites and settings are kept when access ends.

App Store purchases are refunded by Apple.

Requests are sent to Apple at reportaproblem.apple.com.
Apple decides on refunds; we can’t approve or guarantee them.
If a refund is granted, the related access ends. Other valid purchases keep working.

Remote commands, typed text, photos and your screen stay on your local network.

Usage analytics and crash reports are off until you turn them on in Settings → Privacy.
We never collect typed text, TV names, network addresses, photos or screen content.
Technical details are added to a support message only if you switch them on and send the message yourself.
To ask about or delete data you sent us, contact support.